Your site won’t load. Let’s find out why — fast.
Timeouts, error pages, “Error establishing a database connection”, a suspension notice from your host — different problems, same result: nobody can reach you. Send the URL and one line about what you’re seeing; a senior engineer reads it and answers you directly.
- From $490, agreed in writing first. No fix, no fee. 30-day reinfection warranty.
- We reply within 2 hours, 9am–5pm Pacific, every day.
- Fee credited over your first 3 months if you join a care plan after.
The next ten minutes — what you can do right now.
Before anyone gets paid, these four things help — whether it’s us who fixes it or not.
Make sure it’s down for everyone
Check the site from your phone on mobile data, or use a down-for-everyone checker. If it loads for others, the problem is DNS, your network, or your machine — a different fix, and less panic.
Read the error, don’t just refresh it
“Error establishing a database connection”, a plain 500, a host’s suspension page, and an endless spinner each point somewhere different. A screenshot of exactly what you see saves the first half hour.
Check your host’s status page — and your inbox
Outages happen, and so do suspension emails: an expired card, a resource limit, a malware flag. Sometimes the answer is already in your email.
Resist the restore-and-restart loop
Restoring backups and restarting things repeatedly can turn one problem into two. One clean diagnosis beats five hopeful restores.
How we get it back up.
Find the floor it failed on
Down has four common floors — domain and DNS, the server, the database, WordPress itself. We establish which one first, so everything after is aimed.
Get it reachable again
A crashed database restarted and repaired, a failing change undone with a backup taken first, or a suspension worked out directly with your host.
Repair the data if it’s the database
Recovery from backups — or repair table by table when the backup is older than the data you need.
Give you the why in writing
What took the site down, what we changed, and what would stop it happening again — a written summary after the engagement, like always.
On a care plan the site is checked every minute and the alerts come to us first — problems get found by monitoring, not by your customers. For scale: care starts at $149/mo — one emergency is $490. Fee credited over your first 3 months if you join a care plan after.
See plans & pricingAsked in exactly this situation.
What does “Error establishing a database connection” actually mean?
My host suspended the account. Can you still help?
How long until the site is back online?
Not quite what’s happening to you?
Same fee, same promises, whatever it turns out to be. If none of these fit, describe it in your own words — you don’t need to know what’s wrong.
Send the URL. That’s enough to start.
One line about what you’re seeing, in your own words — a senior engineer reads it and replies within 2 hours, 9am–5pm Pacific, every day. From $490, and if we can’t recover the site, you pay nothing.